Last updated: February 2026

At Yes Butcher, operated by TOTAL SHOPFITTING SOLUTIONS LTD, we are committed to providing the highest quality professional butcher equipment and fresh products. We value your feedback and take all complaints seriously as they help us improve our service and ensure customer satisfaction.

1. Our Aim

If you are not satisfied with our products or the service you have received, we want to hear from you. Our aim is to resolve any complaint fairly, consistently, and as quickly as possible.

2. How to File a Complaint

To ensure your issue is handled by the right department, please submit your complaint through one of the following channels:

• By Email: info@yesbutcher.com (Please include your Order Number in the subject line).
• By Phone: +44 20 8345 6622 (Available Mon-Sat, 08:00 - 17:00).
• By Post: Complaints Department, TOTAL SHOPFITTING SOLUTIONS LTD, Unit B Watkins House, Pegamoid Road, London, N18 2NG.

3. Information Required

To help us investigate and resolve your issue efficiently, please provide:

• Your full name and contact details.
• Your Order Number (if applicable).
• A clear description of the issue or complaint.
• Any supporting evidence, such as photographs of damaged goods or packaging.

4. Our Complaint Handling Process

• Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.
• Investigation: Our team will review the details provided. We may contact you for further information or clarification if necessary.
• Resolution: We aim to provide a full response and a proposed resolution within 5-7 business days. If the case is complex and requires more time, we will keep you informed of our progress.

5. If You Are Still Not Satisfied

If you are unhappy with our initial response, you can request an internal review. Your case will be escalated to a senior manager at TOTAL SHOPFITTING SOLUTIONS LTD for a final decision.

Registered Information:
Yes Butcher is a trading name of TOTAL SHOPFITTING SOLUTIONS LTD.
Registered Address: Unit B Watkins House, Pegamoid Road, London, United Kingdom N18 2NG.