Yes Butcher | Professional Butchers Equipment & Supplies UK

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Definitions:

YesButcher Equipment Ltd, hereinafter referred to as "The Seller"

"The Buyer" means any person or company who buys or has agreed to buy Goods from the Seller.

"The Goods" means goods provided by the Seller in accordance with the Seller's Terms and Conditions of sale.

The purchase of products through this website is governed by these Terms and Conditions. By accessing the site, you agree to be bound by these Terms and Conditions.

1. General Information

The information contained within this website and online store is, to the best of our knowledge, correct at the time of publishing. Whilst every effort is made to ensure the prices and details are accurate, YesButcher Equipment Ltd reserves the right to change, modify, substitute or remove without notice any information on this site.

2. Payment Terms

All goods must be paid for with the order unless prior arrangements have been made. We reserve the right to refuse delivery if payment is not made. All goods remain the property of YesButcher Equipment Ltd until payment is made in full.

All rights including, without limitation, copyright, design, and trademark rights on the website are owned by YesButcher Equipment Ltd.

3. Company Information

The products supplied from this website are supplied by YesButcher Equipment Ltd.

YesButcher Equipment Ltd is a limited company registered in England.

Registered Office Address: Unit B Watkins House, Pegamoid Road, London, United Kingdom N18 2NG

4. VAT

All prices, where relevant, are exclusive of VAT (unless otherwise stated).

YesButcher Equipment Ltd - VAT registration number: [To be provided by company].

5. Order Acceptance

All orders are subject to acceptance by YesButcher Equipment Ltd.

In the unlikely event that products are unavailable or any other details of the transaction are subject to change, The Seller reserves the right to decline an order. In this case, we will advise you as soon as possible and ask for your instructions. We will not debit your card or process payment until the order has been accepted.

6. Force Majeure

Neither you nor YesButcher Equipment Ltd will be liable for any delay or failure to perform obligations under this contract due to any cause beyond reasonable control including, without limitation, acts of God, strikes, trade disputes, or acts of government or regulatory authority.

7. Statutory Rights

These Terms and Conditions do not affect your statutory rights as a consumer.

8. Age Restriction

Orders are not accepted from persons under the age of 18 years old.

By placing an order, you confirm that you are over this age. If you are under 18, you are in breach of contract, and the cardholder used for payment will be fully liable for all charges.

9. Jurisdiction

These Terms and Conditions and all disclaimers shall be governed by English Law, and disputes shall be referred to the exclusive jurisdiction of the English courts.

10. Delivery

All dispatch dates are estimated and do not form a term of this contract. Whilst every effort will be made to comply with these dates, once dispatched, The Seller shall have no liability for delay or loss caused thereby. Late delivery does not entitle The Buyer to cancel the order.

Any shortages must be notified in writing within three days.

Damage or Loss in Transit

Goods dispatched via courier include insurance cover against loss or damage during transit. Once goods are received and signed for, responsibility transfers to the signatory.

Any damage must be reported in writing within three days of receipt.

Delivery claim periods follow the carrier’s own terms. Royal Mail deliveries may take up to 14 days and are not claimable. Courier deliveries are next working day (unless otherwise stated); claims can be made within 30 days for Parcelforce and 14 days for other couriers.

International Shipping

The Buyer is responsible for ensuring that goods shipped internationally are legal in the destination country. The Buyer must comply with any import laws, local restrictions, or additional charges. The Seller is not liable for damages or losses arising from importation.

Defective Goods

The Seller’s liability is limited to replacement, repair, or credit (up to the invoiced value).

All warranties or representations, whether express or implied, are excluded to the fullest extent permitted by law.

Unless otherwise agreed, goods shall be dispatched with at least four weeks of shelf life remaining (twelve weeks for collagen casings).

11. Warranty

Unless otherwise stated, goods are covered by a 30-day warranty against manufacturing defects from the date of purchase.

During this period, The Seller will, at its discretion, refund, repair, or replace the item provided that:

The Buyer notifies The Seller in writing and returns the defective goods with an RMA (Return Merchandise Authorisation).

The product has not been misused or tampered with.

The goods were purchased from YesButcher Equipment Ltd.

Goods must not be used in medical or life-critical applications without prior written approval.

The Seller is not liable for any indirect, consequential, or economic loss arising from the use or misuse of goods.

Prices

Unless otherwise stated, prices are:

Exclusive of VAT and other taxes

Exclusive of carriage and insurance

Prices may change due to fluctuations in supplier costs, freight, or duties. The Seller reserves the right to correct pricing errors or omissions.

Ownership

Ownership of goods remains with YesButcher Equipment Ltd until payment is received in full.

If payment is not made, The Seller reserves the right to repossess the goods, enter premises where the goods are held, and take legal action to recover them.

Cancellations & Re-schedules

The Buyer has 14 days to change their mind without penalty.

Non-standard, custom-made, or special-order items cannot be cancelled or returned.

- Substitutions
- The Seller does not substitute products once an order is confirmed.
- 12. Returns Procedure

If goods are defective, The Buyer must obtain an RMA number from The Seller within 14 days of issue. Goods must be returned in original packaging with the RMA number clearly marked.

The Seller reserves the right to refuse returns without an RMA number or if packaging is breached (especially for food-contact items).

Errors and Descriptions

Every effort is made to ensure accuracy of technical data and product information. However, YesButcher Equipment Ltd accepts no liability for damages arising from typographical or technical errors. Descriptions are for guidance only.

Termination of Liability

The Seller shall be relieved of all liability when obligations cannot be met due to acts of government, war, strikes, or any cause beyond its control, including acts or omissions of The Buyer.

Alteration of Terms

These Terms and Conditions supersede all previous versions. Any variation must be confirmed in writing by YesButcher Equipment Ltd. No terms set by The Buyer shall apply unless agreed in writing.

Law

This contract shall be governed by English Law and subject to the jurisdiction of English courts.

The Company complies with the E-Commerce Regulations 2002.

Order Acceptance Policy

After placing an order, you must provide full name, address, and sufficient details for identification. You have 14 working days (excluding weekends and holidays) from receipt to exercise your cancellation right.

If you cancel, any payments will be refunded once goods are received, excluding return shipping costs. You must take reasonable care of products until they are returned, shipping them in suitable packaging at your expense.

Cancellation Right

If you are a UK customer, you have a statutory right to cancel your order within 30 days without giving a reason.

Send written notice of cancellation to:

Customer Services

YesButcher Equipment Ltd

Unit B Watkins House, Pegamoid Road, London, United Kingdom N18 2NG

Email: info@dkrpro.com

Tel: 020 8345 6622

Please note: Non-standard goods such as special order items, order-on-request items, or custom-made items cannot be cancelled or returned.

Privacy Statement

We are committed to protecting your privacy. Only authorised employees use customer information as necessary. We regularly review our systems and data for security.

All calls may be recorded for monitoring and training purposes. Any unauthorised access or misuse of our systems will be pursued legally.

Complaints Procedure

All complaints are handled fairly and promptly. We aim to respond within 72 working hours and resolve issues within five working days wherever possible.

Customer information remains confidential throughout the process.

To contact Customer Services:

info@dkrpro.com

020 8345 6622

Unit B Watkins House, Pegamoid Road, London, United Kingdom N18 2NG

✅ YesButcher Equipment Ltd reserves the right to accept, refuse, or limit any order for any reason, including credit review, product availability, or pricing errors.

By placing your order, you agree that YesButcher Equipment Ltd’s total liability under any legal theory shall be limited to the purchase price paid.